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Workshopped process maps to improve coordination, remove bottlenecks and agree handoffs between change management, project management, IT infrastructure and IT Service Desk.
Developed and Executed a Communications Plan for the migration from expectation setting to preparations, reminders, how-to guides and what to do next.
All communications were tested and refined before being automated. Each stakeholder group was part of a separate communication channel. Some receiving weekly reports, others daily progress and issue updates.
Analysed the response to different communication methods to find the most effective means to support the changes.